Returns & Damage

Because every print is made specifically for you, we cannot accept returns for change of mind. Please review your order carefully before completing your purchase.

If you have questions about a particular photograph or print option before ordering, please get in touch — we're happy to help.

We take great care in packaging, but occasionally damage occurs during shipping. If your print arrives damaged:

1. Contact us within 7 days of delivery
2. Include photos showing the damage and packaging
3. Keep all packaging materials

We'll arrange a replacement at no additional cost to you.

If your print has a production defect (incorrect size, colour mismatch, printing error), we'll replace it free of charge. Contact us within 14 days of delivery with photos of the issue.

If your tracking shows delivery but you haven't received the parcel, check with neighbours and any safe places your courier may have used. If it still can't be found, contact us within 14 days and we'll investigate with the courier.